Author: Trevor Foulk


From The Conversation Few employees would deny that ingratiation is ubiquitous in the workplace. This behavior goes by many names – kissing up, sucking up, brown-nosing and ass-kissing. Indeed, the fact that there are so many names that describe this behavior suggests that it’s something that goes on all the time at work. Ingratiation is defined as the use of certain positive behaviors such as flattery, doing favors or conforming to another’s opinions to get someone else to like you. This behavior is especially common when employees interact with a supervisor because of the latter’s status and control over...

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In Hospitals, A Little Bit of Rudeness Can Be a Very Big Deal

From The Conversation When someone makes a nasty quip, cuts us off in traffic, ignores our suggestions or takes credit for our work, we get mad, sad and even angry. Rudeness, even just little, can really hurt. We know these reactions can be harmful, both to ourselves and those around us, but recent research suggests that the emotional reactions we have to rudeness tell only half of the story. There are cognitive effects we are not even aware of. In fact, this is what I study – how experiencing rudeness can damage performance by affecting our thinking and decision-making....

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